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Monday, March 31, 2008

GP Installation/Update Error : An installation package for the product Microsoft Dynamics GP 10.0 cannot be found. Try the installation again using a valid copy of the installation package 'GreatPlains.msi'

You run Great Plains setup to install/update a feature and get the error message - "An installation package for the product Microsoft Dynamics GP 10.0 cannot be found. Try the installation again using a valid copy of the installation package 'GreatPlains.msi'"

I have seen this a few times so here is the fix -

You generally get this error, if you installed Great Plains from a location say - C:\GreatPlains\CD1\ and now you are updating it from a location like - D:\greatplains\Cd1\.

Option 1 :

This has worked for me most of the times -

1. Backup your registry(If you dont know how to do this, you should skip to Option 2)

2. Search For GreatPlains.msi

3. There may be several entries so you need to find the one which lists a LastUsedSource entry. This is the entry you will need to edit. The entry will look something like this.

m;1;C:\Great Plains Installers\Dynamics GP 10\CD1\Bin

You need to change the path name so it is the location of the GreatPlains.msi file on the install CD.

4. After you edit the registry you can close regedit.

Try running the installation again.

Option 2 :

You can un-install and then re-install Dynamics GP. This will correct the registry setting that stores the path to GreatPlains.msi. Your accounting Data should not be erased by uninstall as that's stored in SQL.

3 comments:

Margaret said...

Any idea how long uninstall/reinstall will take? We are faced with this option in order to add SQL Professional Tools and Smart List Builder.

Thanks!

Jivtesh Singh said...

Margaret,

It shouldnt take long. However please be extra careful! Have your backups and try and have your partner do it.

Margaret said...

Thanks, Jivtesh -- you can read about our experiences with the uninstall/reinstall on my blog. Besides the installation package error, we ran into another issue that was quite challenging!