Friday, May 11, 2012

Connection to the MAPI server not available in Dynamics GP

I posted about Dynamics GP and 64 bit support last year. As per the technology requirements for Dynamics GP – for the e-Email feature -

E-Mail Functionality Feature



Microsoft Office

Microsoft Office 2007 32-bit
Microsoft Office 2010 32-bit



Click HERE to review the SystemSetup.pdf manual for Microsoft Dynamics GP 2010.  Refer to Chapter 16 for information regarding e-mail setup.


Extended MAPI compliant e-mail application


As you can see 32 bit Office is required. So if you are getting the "connection to the mapi server not available" error, and Outlook is working fine, you need to check your office version. If you have the 64 bit version install, you need to uninstall it, and re-install 32 bit Office. 

1 comment:

Anonymous said...

I'd like to note an error I fixed on my end. This error was coming up RIGHT after setting up a user for E-Mailing off a Terminal Server. I couldn't get any configuration to work. Then it dawned on me that we setup the user's email while GP was still open. I told the user to log out of GP, then back into GP. Guess what? It worked with no problem! So, if you have setup email (for the first time) make sure you have your user exit GP first and after they log back in, they should be fine.

- John Olley